AVOID ONLINE PURCHASES, TERRIBLE EXPERIENCE. Like many others, my experience buying directly from them was disappointing. I own several pairs of their jeans and loved them previously. However, after ordering a pair that I had owned before, I encountered issues. After wearing them a few times, the fabric began to fray and pull away from a seam, revealing a manufacturing defect. This was not due to normal wear; it happened after washing. When I reached out for a replacement, I was informed it was past the 21-day return window, and they could do nothing. I had owned them for just over a month, which isn’t long. I didn’t want a refund; I simply wanted an exchange or credit towards a new pair. Paying nearly $100 should guarantee better quality. I will still buy their products, but only from a store where I can return items within a reasonable timeframe if there’s a defect. DO BETTER! This is a significant investment, and they need to support their products, not just dismiss customers with a “nothing we can do” response. 21 days is not sufficient to determine if something is defective, which is why most retailers offer longer time frames.
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KUT from the Kloth~ Your Fit. Your Style.
