Purchased two pairs of jeans on sale both size 6. Both too large??? Went to process a return. Their site states they will reduce my credit if I directly return but increase it if I reorder now. Great. Ordered 2 more jeans in size 4 in different styles. Didn't give me the sale price, didn't give me the incentive for the reorder and didn't give me the return label. I kept waiting for the price adjustment and never happened. Went back to website to print the return label and it made me reprocess the return and charged me a processing fee of $8.95. I called KUT and spoke to a Supervisor, Maria. They credited back the $8.95 but didn't adjust the price that they even have listed today as the sale price, nor did they credit me the incentive for reordering immediately. Ultimately I paid nearly double for the 2nd two pair of jeans. Their system doesn't work. Extra hoops to get messed over again. Maria stated on numerous occasions that she couldn't resolve this. I work too hard to waste my time with a dishonest company with poor systems and even worse customer service. I will be taking my business elsewhere. DON'T PURCHASE FROM THEM UNLESS YOU WANT ARGUMENTS AND HEADACHES.
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KUT from the Kloth~ Your Fit. Your Style.
