The airline changed our flight times multiple times over two weeks, with a major change just days before the flight. We had to adjust our earlier flight to avoid missing the connection and ended up waiting over eight hours at the transfer gate on uncomfortable chairs with elderly parents. What should have been a 4-6 hour journey turned into over 14 hours. They refused to store my mother's insulin properly, risking its viability. We also lost an entire day of our trip and incurred additional hotel costs at our next location. The staff at the takeaway helped us with ice for the medication, which was kind but not ideal. It was impossible to contact the airline; we tried calling, emailing, and messaging but received no assistance. The flight staff appeared disinterested during the journey.
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