Review Time
Dear Customer Relations Team, I am reaching out to urgently seek immediate assistance regarding my lost baggage while traveling with the airline on the route London Heathrow (LHR) – Kuwait – Ahmedabad (AMD). I reported the missing baggage as soon as I arrived at Ahmedabad Airport (AMD) and filed a complaint there. Since then, I have made several attempts to contact the airline through email and phone, yet I have not received any response. Furthermore, the contact number for the local office seems to be out of service, leaving me without direct communication options. The local branch had previously sent me a baggage claim form, which I completed and returned by mail as instructed. However, I have yet to receive any acknowledgment, update, or resolution, which is extremely troubling. I have all necessary documents and supporting information available and can provide them immediately if requested. I urgently need my baggage located and delivered to my address in India without further delay. This situation has escalated to a critical level, as the ongoing delay and lack of communication have caused me significant inconvenience. I kindly ask that this case be treated as a top priority and that I receive a clear update as soon as possible. Due to the continued lack of response, I am also reaching out through all official customer support channels, including social media. If I do not receive timely assistance or a formal reply, I will feel compelled to escalate the matter further, including considering legal options, which I hope to avoid. I am including the necessary complaint form, baggage information, receipt, and itinerary, and I can be contacted immediately using the details below: Contact Numbers:
UK: +44 7570 975160
India: +91 93167 69134 I trust the airline will address this issue promptly and professionally. I look forward to your urgent response and resolution. Sincerely,
A Concerned Customer
I had a really frustrating experience with this airline as they altered my flight schedule three times. I purchased two round-trip tickets for a route, and initially, they changed the times twice before ultimately canceling the flight altogether by changing the date. I definitely wouldn't recommend using this airline.
This airline is terrible. Do not buy tickets if you have connecting flights, as they change schedules at their convenience without prior notice. They simply send an email with the new itinerary. I had to pay extra to adjust my next flight, only for them to change it again. It's incredibly frustrating. I checked in for my subsequent flight and saw delays on the screen. I strongly advise against purchasing tickets from this airline.
This airline is a nightmare. Avoid purchasing tickets if you have a connecting flight, as they change schedules at will without consulting passengers. They simply email a new itinerary. I had to pay extra to adjust my next flight, only for them to change it again. It's incredibly frustrating. I checked in for my subsequent flight and saw delays on the screen. I strongly advise against buying tickets from this airline.
Booking with this airline was a regrettable choice. They showed no respect when the airplane broke down before departure. After rescheduling, they claimed the flight was full and sent us back. Collecting luggage took over four hours, and no one was there to assist us.
The airline changed our flight times multiple times over two weeks, with a major change just days before the flight. We had to adjust our earlier flight to avoid missing the connection and ended up waiting over eight hours at the transfer gate on uncomfortable chairs with elderly parents. What should have been a 4-6 hour journey turned into over 14 hours. They refused to store my mother's insulin properly, risking its viability. We also lost an entire day of our trip and incurred additional hotel costs at our next location. The staff at the takeaway helped us with ice for the medication, which was kind but not ideal. It was impossible to contact the airline; we tried calling, emailing, and messaging but received no assistance. The flight staff appeared disinterested during the journey.
I have been waiting for over three months for my refund. We canceled our flight and were told the refund would take 30 days. Customer service is unresponsive. I've sent countless messages; only the WhatsApp service replies, but they can only forward my messages.
This airline has been the worst to deal with. They delayed my flight and redirected me to another airline, losing my luggage in the process. They provided no solutions to recover my belongings. Imagine being in a foreign country without clothes, hygiene items, or money due to their mishandling.
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