Dear Customer Relations Team, I am reaching out to urgently seek immediate assistance regarding my lost baggage while traveling with the airline on the route London Heathrow (LHR) – Kuwait – Ahmedabad (AMD). I reported the missing baggage as soon as I arrived at Ahmedabad Airport (AMD) and filed a complaint there. Since then, I have made several attempts to contact the airline through email and phone, yet I have not received any response. Furthermore, the contact number for the local office seems to be out of service, leaving me without direct communication options. The local branch had previously sent me a baggage claim form, which I completed and returned by mail as instructed. However, I have yet to receive any acknowledgment, update, or resolution, which is extremely troubling. I have all necessary documents and supporting information available and can provide them immediately if requested. I urgently need my baggage located and delivered to my address in India without further delay. This situation has escalated to a critical level, as the ongoing delay and lack of communication have caused me significant inconvenience. I kindly ask that this case be treated as a top priority and that I receive a clear update as soon as possible. Due to the continued lack of response, I am also reaching out through all official customer support channels, including social media. If I do not receive timely assistance or a formal reply, I will feel compelled to escalate the matter further, including considering legal options, which I hope to avoid. I am including the necessary complaint form, baggage information, receipt, and itinerary, and I can be contacted immediately using the details below: Contact Numbers:
UK: +44 7570 975160
India: +91 93167 69134 I trust the airline will address this issue promptly and professionally. I look forward to your urgent response and resolution. Sincerely,
A Concerned Customer
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