I was very excited to find this product. It looked sleek and from my research would allow me to easily bring my pup with me on my bike rides. Prior to purchase I emailed Kvisp and told them the exact model of my bike and they said the product would fit and sent me the instruction manual. Upon reviewing the video sent to me I knew I would struggle with install and planned to go directly to my mechanic who is an expert on my make and model of bike. I was happy to pay the money as I felt it was a good long term investment on my bike enjoyment. I decided to purchase as they had a 30-day return window and they said it would work with my model of bike. When the Kvisp bucket arrived I took the product to my mechanic as I knew the install would be complicated and wanted to ensure it was installed correctly for the safety of my dog and myself.My mechanic advised me that if I had this product installed on my bike it would compromise the safety of my bike and I would have to sign a waiver in order for him to install it and it would void the warranty on my bike. My bike is brand new and the last thing I want is to void my warranty. It never crossed my mind that the product would void the warranty on my bike and would compromise the safety of my riding to the point I would have to sign a waiver to assume the risk.I reached out to Kvisp right away for a refund and their email back was to guide me through the install as it’s “not always obvious” how to complete the install. Given this is a safety matter I have requested a full refund where they cover the full cost to return, shipping & customs, at the time of writing this I am waiting to hear back…but based on my post-purchase research and the email o received from them I am not optimistic I will be successful.As another poster on trustpilot said, this product is borderline fraudulent.
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