Review Time
Jane was very helpful on checking various bikes that we own to see which ones would accept the mounting of the seat. Worked out perfectly on my main commuter bike ( and hopefully soon will be able to figure a way to mate an additional unit to my wife’s Specialized Como e-bike. Puppies both enjoyed their inaugural rides. My wife and I first noticed several riders using the Kvisp seats on a vacation in Scotland a year or so back and I was finally able to locate you guys and order one. We likely also saw some during two bike/barge trips to the Netherlands (southern and then northern portions of the country), but weren’t able to focus on them ( with the huge number of cyclists around). Thanks so much for the help in assuring fit and for the helpful videos on social media (Instagram, YouTube). Will soon pedal the Galveston Seawall with the puppies.
Jim Walker
Galveston Island, Texas, USA
Jane was very helpful on checking various bikes that we own to see which ones would accept the mounting of the seat. Worked out perfectly on my main commuter bike ( and hopefully soon will be able to figure a way to mate an additional unit to my wife’s Specialized Como e-bike. Puppies both enjoyed their inaugural rides. My wife and I first noticed several riders using the Kvisp seats on a vacation in Scotland a year or so back and I was finally able to locate you guys and order one. We likely also saw some during two bike/barge trips to the Netherlands (southern and then northern portions of the country), but weren’t able to focus on them ( with the huge number of cyclists around). Thanks so much for the help in assuring fit and for the helpful videos on social media (Instagram, YouTube). Will soon pedal the Galveston Seawall with the puppies.Jim WalkerGalveston Island, Texas, USA
The service and product of this company are utterly bad. Wont recommend them at all, you are going to pay a lot of money of a flawed product and no assistance, despite the price they would charge a great amount for imposing their courier and dont give a damn about it reaching you on time.
I was very excited to find this product. It looked sleek and from my research would allow me to easily bring my pup with me on my bike rides. Prior to purchase I emailed Kvisp and told them the exact model of my bike and they said the product would fit and sent me the instruction manual. Upon reviewing the video sent to me I knew I would struggle with install and planned to go directly to my mechanic who is an expert on my make and model of bike. I was happy to pay the money as I felt it was a good long term investment on my bike enjoyment. I decided to purchase as they had a 30-day return window and they said it would work with my model of bike. When the Kvisp bucket arrived I took the product to my mechanic as I knew the install would be complicated and wanted to ensure it was installed correctly for the safety of my dog and myself.My mechanic advised me that if I had this product installed on my bike it would compromise the safety of my bike and I would have to sign a waiver in order for him to install it and it would void the warranty on my bike. My bike is brand new and the last thing I want is to void my warranty. It never crossed my mind that the product would void the warranty on my bike and would compromise the safety of my riding to the point I would have to sign a waiver to assume the risk.I reached out to Kvisp right away for a refund and their email back was to guide me through the install as it’s “not always obvious” how to complete the install. Given this is a safety matter I have requested a full refund where they cover the full cost to return, shipping & customs, at the time of writing this I am waiting to hear back…but based on my post-purchase research and the email o received from them I am not optimistic I will be successful.As another poster on trustpilot said, this product is borderline fraudulent.
Absolutely worthless customer service!Before purchase, I sent them photos of my bike and handlebar, and according to them, the seat would fit perfectly.Well… it didn’t!Afterwards, they stopped replying to my emails, and in the end you can only return it at your own expense. On top of that, they already state in advance that if there’s even the slightest scratch, you won’t get your money back! Promising, isn’t it?Their return policy is outrageous, especially considering I sent photos and asked specific questions beforehand before deciding to buy!I even had to spend extra money asking my Belgian bike mechanic for help.If only I had read the reviews on Trustpilot before buying online. There, you find exactly the same complaints about their return policy!!You might as well sell the seat second-hand — you’d be better off!D I S G R A C E F U L!
Very fast processing of the order and great follow-up on questions! Top service!The product is very easy to assemble.Everything fits perfectly and it’s clearly been well thought out! Rarely have I seen such a good product with such excellent and prompt service! 👏👌
Very surprised to see these unfavorable reviews as we have the opposite experience. We are very happy with the Kvisp seat — our miniature dachshund now joins us on family bike rides.The quality is fine, installing at the bike wasn’t difficult at all, and we like the green seat. The seat doesn't compromise the bike's ride or steering, and I love having Hedwig close to me. If there is one thing to improve, it's making the Kvisp angle adjustable. On our bike, the seat is slightly tilted forward.We did not need to contact Kvisp, hence, can’t say anything about their return service.
I would go as far as saying this product is fraudulently advertised it’s so bad. You have to ride like a frog on a road bike with knees wide apart to not hit your knee. You have to take your leg over your seat as step through is no longer possible. And despite asking first - this seat is not compatible for a mountain bike. It also weighs around 7kg which is the weight of a small dog. The worst part of it is if you live in the UK - the ‘free easy return’ is not only extremely complicated to return, the customer service replied only every few days and never gave the full information required for shipping - for courier, insurance and tax it cost £129 to return! Absolute waste of money and time.
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