I have raised two cases regarding my withdrawals, yet no manager has reached out to me within the promised 48 hours by the support team. I’ve successfully made several withdrawals before, but now it seems there’s an issue with a specific amount, which is frustrating. On Monday, I tried to withdraw £700, but it never returned to my account despite using the same payment method as before. The following day, I was asked for ID, which I find odd since I’ve been withdrawing funds without any issues previously. It feels like my funds are being held unnecessarily, and I have never made a profit, just trying to recover my deposits. The utility bill I submitted was accepted, but they are still requesting further ID, which I’m not willing to pay for right now. I would appreciate it if my withdrawal could be processed, and I’m fine with them putting restrictions on my account afterward. I just want to retrieve my funds, especially since this situation has ruined my holiday plans. I’ve escalated this issue but have yet to receive any feedback, and the live chat support has been unhelpful. It’s disappointing, as I’ve never faced withdrawal problems on any other platform. While the slot selection is impressive, I hope this matter can be resolved quickly to prevent losing a customer. Customer service insists on the ID requirement before processing my withdrawal, despite my submission of evidence showing the request timeline. It feels like they are making it difficult for me to access my money. If they had raised this ID request earlier, I would have expected restrictions on my account. I plan to withdraw my funds soon and will be cautious moving forward.
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