I’m writing this on behalf of my mum, who spent an absolute fortune on a La‑Z‑Boy 3‑seater recliner and matching armchair, believing she was investing in a premium, long‑lasting product. Unfortunately, the experience has been the complete opposite.The furniture is only around three years old, used by one person living alone, yet the leather is already showing noticeable wear. Both USB chargers have failed on the armchair and the sofa. Worst of all, the power armchair stopped working entirely after being left in the reclined position.La‑Z‑Boy’s warranty is handled by Castelan Group, and their service has been nothing short of shocking. They were contacted in early November but didn’t bother to come out until late November. All they did was put the chair back into a normal position and then told us it wouldn’t be repaired before Christmas. That meant my mum an elderly woman was left without a working power recliner for over two months.Today (2nd January 2026), Castelan finally emailed to say they’ve now ordered the part. So realistically, you’re looking at nearly three months to resolve even the simplest issue. Completely unacceptable.After this experience, I looked up more reviews and realised this isn’t unusual La‑Z‑Boy and Castelan both seem to have a terrible reputation for customer service and warranty support.Avoid both companies. The products are overpriced, the quality is questionable, and the aftercare is an absolute joke. We will never purchase from La‑Z‑Boy again.
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La-Z-Boy UK Ltd was established in January 2017 - a wholly owned subsidiary of La-Z-Boy Incorporated, in the USA.
La-Z-Boy Inc, which has its international headquarters in Monroe, Michigan, has a strong history for producing comfortable and quality products and is a brand that is known throughout the globe.
The furniture company that would later be known as La-Z-Boy was founded in 1927 by American cousins, Edward M Knabusch and Edwin J Shoemaker, who invented the first recliner in 1928. A comfortable concept, the folding wood-slat porch chair followed the contour of a person's body, both sitting and leaning back. Using orange crates to mock-up and refine their idea, the partners invented the reclining mechanism that would sweep the world off its feet.
The chairs were an instant hit - but needed a name. Combining promotion with necessity, the partners held a contest and turned down suggestions including Sit-n-Snooze, Slack-Back and Comfort Carrier before choosing La-Z-Boy as the clear winner.
Over the subsequent decades, La-Z-Boy's product line has grown to include a myriad of pieces and styles, making it the world's best-selling recliner.
La-Z-Boy continues to innovate, building on a unique heritage that has pioneered new developments in the furniture industry.See more