Dear Customer Support,
Thank you for your response, however I must say that your explanation does not resolve the issue or the inconvenience caused.
You mentioned that two items were cancelled due to quality checks. What is even more disappointing is that you can clearly see from the order that the suits were in different sizes, which means they were meant for different people.
My order contained 5 suits in total — for my sister, my brother-in-law, myself, and my husband. Unfortunately, the two suits that were cancelled were for me and my husband.
So effectively, because of your service, both me and my husband now have nothing to wear for Eid, which is literally just around the corner.
Secondly, regarding the refund — I only received it after sending multiple emails to your team, and most of the responses were generic automated replies rather than actual support addressing the issue.
There is another very important point I would like to highlight:
• I paid in GBP (pounds) when placing the order.
• During the transaction, I was charged a currency conversion fee when the payment was converted from pounds to dollars, which was never mentioned anywhere during the checkout process.
• Now when the refund was issued, I received £5 less, which again appears to be another conversion-related deduction.
So in short, due to this situation:
• My time and effort have been wasted
• My trust in your service has been affected
• And I have lost approximately PKR 4,200 in currency conversion fees for an order that you could not even fulfill properly.
This is extremely frustrating, especially considering the timing so close to Eid.
I would appreciate it if you could properly review this matter and provide a fair resolution
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LAAM.pk is Pakistan’s one-stop fashion online store that is home to the country’s finest designer wear. The main aim behind this venture is to host various Pakistani designer, prêt, lifestyle, and luxury brands under one roof where global customers can shop what they want under the banner of LAAM. A user-friendly platform that helps you browse through over a thousand products in a matter of minutes.See more
