Original post:What a terrible experience with the service of this company. Ordered 3 December a product in stock, paid a very expensive UPS shipping at 59 euros. Not only it took them 10 days to ship it justifying a "BFCM" period, I was supposed to understand the meaning of that, and when it shipped this 300g package UPS is expecting to deliver it on December 29. Never had a such expensive and bad shipping for a product. All along the process the support was not helpful.Update (23/10/2023 - post reply): Thanks for the refund. I appreciate that, even 10 months later, the company is working on improving customers' experience. Also, they are working on tutorials and materials for the Flipper community.For context, Flipper Zero was publicly available 6 months before the purchase, and Lab401 were an official distributor since august 2022. But the stock was low everywhere. When I ordered, there was no mention of a delay in shipping but was shown online later. The rating was updated to reflect the above update.
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