I did not receive my order and I have reached out to the company so that they can claim back from Royal Mail but I have not got a response for months. I understand a tracked order was sent through Royal Mail and they have delivered somewhere but not my address. Only the sender can claim back for items marked 48 from the Royal Mail but I have been ignored via email. All I ask is for them to claim back for a lost item and give me my money back but the customer service has been awful which is a shame as I will order again as I like their hair. It is unfair to lose 82 pounds when the company can claim it back
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