The sweater I received from Australia arrived without any garment tag, leaving me unsure about the manufacturer, material, size, or care instructions. I ordered a 2XL, but it fit more like a small. It didn't resemble or feel like cashmere at all! I had to reach out six times before finally getting a human response. They offered me the option to keep the ill-fitting item with a 20% discount and no shipping fees, but I shouldn't have to pay for shipping for the wrong item. After some research, it seems it might have been a third-party drop shipment with questionable quality. I ended up filing a fraud dispute with my credit card company.
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