My experience with the service was highly unsatisfactory. Some of the items delivered did not meet my expectations regarding quality or style. When I attempted to exercise my legal right of withdrawal, I was denied a standard return.
Instead of a full refund, I was only offered a partial refund or a store credit. This was justified by supposed ‘Black Friday conditions’, which I believe are not valid. Moreover, I was instructed to return the items to a location outside the EU at my own cost. Based on numerous reports about dropshipping retailers, there is a significant risk that shipments may get lost during transit or not be collected by customs, leaving buyers without their money. I also find it concerning that the service does not clearly state its headquarters in the imprint, further diminishing trust. Customer support was not very helpful and strictly adhered to internal policies. I would not recommend ordering from here and advise others to avoid this online shop for the reasons stated.
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Lace & Lush was born from the shared vision of two sisters who set out to redefine what lingerie could be.
We believe lingerie is more than just an undergarment—it's a statement of self-love, an expression of individuality, and your secret to feeling amazing every day!
