Avoid this service! I chose to use them based on positive reviews and paid a lot for shoes that never arrived. When I inquired, the company refused to refund, claiming the postal service needed 30 working days to investigate. Even after that, my refund request was denied, and they provided no timeline for resolution. After nearly three months, I finally received my refund, but only after I initiated a chargeback with my bank. It was a frustrating ordeal, and I had to fight for my money despite the postal service confirming the package was lost. I doubt I would have received my refund without involving my bank.
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