Everything was fine until I needed to make a return. I mistakenly ordered the wrong color trainers for my daughter for the holidays. I placed the order a week before the holiday and they weren’t opened until the special day. By the time I reached out for assistance, it was after the holiday and just outside the 14-day return window. There was no understanding or reasonable consideration of the situation, just a flat refusal. No return, no refund, regardless of the holiday. Most companies would act fairly and allow some leniency during the holiday season. I won’t be returning.
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