The first Malachite dress I received, I realized I needed a bigger size. I somewhat expected this so it wasn’t a bother, but I was surprised to see that one side of the skirt was sewn askew, one side being higher than the other. I thought to myself it worked out that I needed to send it back and get the bigger size.I received my new dress on April 12th. I am pretty much happy with it, but I wasn’t pleased to see that the inner slip was somehow sewn inside out. Given the amount of money I paid for the dress originally and for shipping (twice), I’d expect the quality to be a bit better than this. It makes me wonder if the people making these dresses are working very hurriedly (I’m afraid to think if it's due to the ethics of the workplace), or the machines processing these aren’t up to par. It’s not as horrible as the skewed skirt thing since I don’t think anyone at my Regency ball I’m wearing this to will notice, but it’s still disappointing.Based on what I’ve heard from recent LaceMade reviews from TrustPilot, there are quite a few people displeased with the company’s service lately. Either the quality has declined, or LaceMade’s service has always been spotty (such as customer service being very hard to get a hold of or just ghosting people and never giving them a refund, apparently). So far, this hasn’t been my experience in my few purchases from the seller, but this experience and the recent complaints make me wary of buying from the store again. This saddens me, since there are so many beautiful dresses I want from LaceMade, and I originally assumed they are a bit of a cut above fast fashion, but until I see evidence of the customer service and quality improving, I’m not sure if I should buy from them again.I really hate to give an average review, because the dress is really pretty, and I do like it. Yet, with all that said, I give this overall experience 3 stars. It wasn’t terrible, but not fantastic either.
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LaceMade: Princess Dream Maker
LaceMade is princess dream maker which based in China and UK. The brand conveys the concept of being Feminine and Powerful, Vintage but Modern. Specialized in offering designer womens wear that reflects your personal style.