I ordered a dress on the 8th of January, and all was well until the 17th. It is currently the 3rd of March, so nearly 2 months from when I ordered it and it is STILL in the same place it was on the 17th of January. I reached out to LaceMade through the Shop app on the 9th of February to ask about my order and was told, “ i will check this with our carrier, plz kindly wait” I then had to wait a week for an update with the carrier which was simply, “ your package has been delayed, plz kindly wait dear” followed by the chat being disabled. I never received any emails regarding this delay, nor was I told how long this delay was going to be. I then emailed LaceMade on the 27th of February to ask about this dress that was STILL in the same spot, and was told, “ we have updated your order and your package is on the way” I have yet to see any movement from this order. I was very excited to order this dress and had high hopes of wearing it to a friends party in February, however that even has long passed. I find the unprofessionalism in customer service as well as their disappointing wait time to be saddening as I adore this companies designs. I advice anyone thinking of ordering from LaceMade to be cautious.
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LaceMade: Princess Dream Maker
LaceMade is princess dream maker which based in China and UK. The brand conveys the concept of being Feminine and Powerful, Vintage but Modern. Specialized in offering designer womens wear that reflects your personal style.
