I made an order 07/03/2025, but unfortunately costumers in my country retained the package. It seems informations were missing concerning taxes. I contacted lacemade telling about the issue and asking for help. The attendant asked me if I would accept a refund. I said that I really wanted the dress and asked if nothing could be done about that. She replied saying that unfortunately they will be stop shipping to my country - Brazil. Then I found about companies that intermediate the costumer and seller, like qwintry. I asked them if they could send the dress again for the address that qwintry provided for me in the US and from there they could send to me. But there was no answer and already many days passed. I spent my money and I have not the product neither a refund, and nobody from lacemade manifests to solve my problem. As they are selling to Brazil, I expected at least they would try to find a way to solve the problem, but they simply don't care. Why then they provide service to my country and illude people that create unfulfilled expectations? I'm frustrated and don't recommend this company to no one.
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LaceMade: Princess Dream Maker
LaceMade is princess dream maker which based in China and UK. The brand conveys the concept of being Feminine and Powerful, Vintage but Modern. Specialized in offering designer womens wear that reflects your personal style.
