I bought a dress for an event a MONTH ahead of time. the site says total time for processing and shipping would be about 7-10 days. fine right? well yeah, if they dont lie to you about if its in stock or not. the dress i bought said it was in stock on the website. after 7 days of not getting an email letting me know it was shipped, I had to email them, asking if its going to be shipped or not. after about 3 days and 2-3 different ways of trying to contact them, (email, help box on their site, and even discord) I finally get a message and all it says is that my dress cant be shipped currently because its out of stock. OK AND??? when will it be in stock?? will it be here in time for the event i need it for? why would does your website say its in stock when its not??? absolutely NO communication on their part. i had to be the one to reach out several times to even get this information. Now, i've sent more emails asking for clarification and i've been ghosted. discord, both of their service emails. over 5 attempts to see where my $130 dollar dress is. ive wanted a lacemade dress for years and this is extremely disappointing. i dont even want this dress anymore after the headache this company has put me through. ive also sent them 2 emails about getting a refund and cancelling the order, lets see if they even respond or if i have to call my credit card company and report this. To top this off, the dress on the website still says its in stock. after 2+ weeks. so tell me lacemade? are you letting people order out of stock dresses unknowingly then ghosting them when they ask where its at? or just me? 0/10 experience and i should've listen to the countless other people who have said they have the same experience with this company. if you wanted a lacemade dress I'd recommend just finding a different company that makes similar things.
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LaceMade: Princess Dream Maker
LaceMade is princess dream maker which based in China and UK. The brand conveys the concept of being Feminine and Powerful, Vintage but Modern. Specialized in offering designer womens wear that reflects your personal style.
