I bought a pair of trainers from Lacoste.com and I’m genuinely disappointed with both the quality and the customer service.I’ve only worn them twice in the last three months, strictly for special occasions, not for daily use, and they’ve already started falling apart. The sides have torn and the sole/bottom section has cracked, which is shocking for a brand at this price point.What made it worse was the back-and-forth with customer service. Over several weeks, I contacted them multiple times and provided clear photos of the damage, only to be told it was “normal wear and tear.” After two wears, I don’t see how that’s a reasonable conclusion.Overall, this experience has completely put me off. I won’t be purchasing from Lacoste again, and I wouldn’t recommend these trainers based on the quality and how the issue was handled.
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