If anyone like me has recieved appaling service and not recieved their items nor a refund and no engagement from customer services please report them to citizens advice or trading standards as after reading all these reviews it is quite apparent Lacoste doesn't care about its customers and they need to be held accountable for their atrocious practices. I even recommend getting in touch with watchdog as I have, as if their are enough complaints they will be investigated.I love lacoste, 90% of my clothes are lacoste and I spend upwards of £4000 a year on lacoste clothing. Whether it be direct from lacoste of 3rd party. My last order I spent £500 on 3 separate orders over a week period and one of my packages arrived damaged and open. An item was missing in said package. I had brilliant evidence as even in the DPD picture you can clearly see the package is open. Lacoste then makes me fill out a ridiculous form and provide passport ID to file a claim, which is disgusting. You didn't require this when i ordered. I've ordered something it hasn't arrived, I've provided you with sufficient evidence. I'm out of pocket and either want a refund or my item. They constantly ignore your emails. Lacoste just want your money and once they have it they don't care about their customers. It is honestly the worst customer service I have ever recieved.Please, if you read this don't buy lacoste. It's dead, they don't care about their customers. Read all the previous comments. All the people who aren't getting anywhere with customer service, raise a dispute with visa and your bank as every dispute affects lacoste. Then report them to trading standards/citizens advice as they really need to be held accountable because it is happening to much. Also a cheeky email to watchdog wouldn't go a miss, as if they have enough they will likely make it on the show
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