Not this matters or anything will be done…Since the first week of January, I have been trying to get a refund on an item that was not in the box, left behind bins , outside, not in my safe place. The box had clearly been tampered with. No paperwork inside the box. I was asked to fill out forms and email various forms including id, which I did but they kept saying they had not received Finally I got confirmation of receipt from them and they said they are investigating this with their courier That was 4 weeks agoI received another email today from them, a different representative requested the forms but this time it was mandatory, when they already had them. Just be aware that buying from them online may cause you issues as I have noticed they try to avoid refunds and ignore polite responses from meI’m not going awayBTW I have sent 18 emails to date of which 14 was in the first week when they disputed non receipt of the formsAlso you can’t call themShoddy. This is a top fashion brand.
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