Ordered a pair of trainers online, they arrived and were too big so I returned them. The tracking shows as received back to the depot 16th dec.I rang just after Christmas to see if they had been received and was advised due to Christmas wait a few more days. After new year I still hadn’t had any confirmation so I contacted Lacoste and was informed the refund was being processed. I contacted again 5th Jan and the received an email to state my refund had been processed that day and to give 3-5 days. Still no refund on 16th Jan so I called again to be told the refund is showing on there side and it would have to be sent to a special team. I still haven’t heard anything or received a refund. Quick enough to take your money but don’t want to refund when an item is returned
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