I order a pair of shoes for my wife. After 2 days the order still shows as "processing". I call customer service to find out more. The agent informed me that the order might be dispatched today and will receive it tomorrow (Saturday) or Monday onwards. I do not believe them as on their delivery notes it states 3-5 working days. I request to cancel the order and the agent replied I AM NOT ALLOWED to cancel!When I protested saying the obvious that they hadn't even dispatched the shoes yet, how can it be possible for me not to be able to cancel, her reply was "it is in our terms & conditions" on our website.Dear Lacoste, I used to be a dedicated customer. Not any more. You see, there is this thing called integrity & ethos when doing business, you seem like you have lost both.To be fair, while writing this review and in the meantime, I received an email saying: "We are sorry, but your order n°48929^^^ is no longer in our hands. As we want to prepare it as quickly as possible, we only have 30 minutes to change it. After 30 minutes, all the information is permanently saved and sent to our logistics center in Bradford. But not to worry! I have 2 solutions to get you a refund using the payment method you used :1. Refuse the order on delivery. It will be returned to us by the carrier. 2. Return the parcel once it has been received. You just have to fill in a return form by clicking here or by clicking on the button ""register my return"" which appears on the shipping e-mail.What are the conditions for returning an item? Items must be labelled, unwashed, unworn and in their original packaging.OPTION: We can also request a return to sender for you, to prevent delivery."
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