Terrible customer service. Ordered a shirt. Lacoste website order status shows as shipped with a FedEx number. FedEx website shows “waiting to receive package.” Status has been like that for 10 days. Called Lacoste customer service and they said I have to wait two weeks then they can initiate a missing package request with FedEx which can take a month. Lacoste already charged my credit card, they would not send me a new shirt or refund the credit card. I had to call Amex and dispute the charge. Never buying from Lacoste again. Terrible policy for missing packages that results in poor customer experience. Their VP of customer service needs to be fired and replaced with someone that understands CX.
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