One week after placing my order I hadn't received any updates, as far as I could tell my order had not shipped at all. I reached out to customer support for an update and received no response from them. What's more frustrating is I paid $20 for express shipping and still over a week later no info, no update, no response. It's a complete mystery. For what is supposed to be a premium brand, I'm extremely disappointed. Almost every place I order from ships out within 2-3 days and that's when shipping is free. Over a week with nothing after paying for express is ridiculous.
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