I talked to a customer service agent, explained that I received my product(handbag) without tag attached to it so I wanted to return it. she said over and over again, that it can be accepted and there won't be any refund because it doesn't have tag. it's the reason why I wanted to return it in the first place! because I'm not sure if it's brand new or showcase item since it doesn't have the tag.so no help whatsoever!
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