lacoste.com

1.4
1.4 Based on 61 reviews

...

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VH25
Poor customer service too much wait time for order processing

For a company that sells high priced goods the service is poor! Ordered a shoes and a sweater on 2 day delivery service. Got an email 4 days later that my order was shipped. I received only the shoes the sweater was never shipped. After multiple followups I keep getting the run around that the sweater would be shipped out soon still waiting 10 days later no shipment. Lacoste needs to address this communication issue between customer service and warehouse no customer should be running down a company for weeks about orders that were already paid and not to mention orders with express service. Poor internal communication and no one can give you a definitive answer. Service sucks! Do better Lacoste!!

1
Date of experience: Feb 05, 2024

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