This company had horrible customer service. I called the company stating that my package got stolen after seeing a man flat out steal my package from the front door cam history, and the agent didn’t care at all and just told me to call my credit card company for a chargeback. No offer to replace the package, didn’t care either that I wanted to rebuy the item if they honored the same sale price.
From the comments here, it looks like I am not alone.
On another note, the customer service in the flagship store is A+ but I would never shop online again and would simply encourage customers to visit a store physically. Still worth it as the products are great.
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