LA Fitness ReviewI had one of the worst customer service experiences I’ve ever had at a gym at this LA Fitness location (6501 N Andrews Ave, Fort Lauderdale).After seeing an ad for their 3-day pass, I registered online and booked a confirmed appointment for 9 AM. I even received a confirmation text. Because my closest location is closed, I drove over 30 minutes to get here.When I arrived, the associate at the front told me, “There’s no one from sales to activate the pass or show you the club, so we can’t help you.” No apology, no alternative, no solution.I explained that I had a confirmed appointment and had driven a long distance. He just shrugged, clearly not caring.When I said I might have to post my experience publicly, another employee — an older gentleman working there — loudly said, “You should!” in a rude, confrontational tone. When I asked for clarification, he responded, “Do whatever you like.”I calmly asked for his name. He refused, became visibly aggressive, and when I took a photo simply to document who I was speaking to, he escalated into insults and threatening behavior.Nothing justifies a staff member at a gym behaving like this toward a guest who arrived with a confirmed appointment.Between the complete disregard for appointments, the lack of accountability, and the hostile attitude of the employees, I left without being helped and genuinely shocked at how unprofessional this location is run.If this is how potential new members are treated when they walk in the door, I can only imagine what actual members deal with.
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