lafitness.com

I’m writing this to warn everyone about LA Fitness and Deceptive Manager Dustin Richardson

I’m writing this to warn everyone about LA Fitness’s deceptive billing practices and complete lack of accountability.In 2022, I signed up for a new membership using the same name and email I had used years earlier. What I didn’t know was that LA Fitness had kept my old, frozen account “active” and continued charging me $10/month for over THREE YEARS without any notice. That’s over $360 in charges for a membership I never used — and didn’t even know I still had.Their system didn’t notify me. No emails. No alerts. Nothing. I discovered this myself while reviewing my billing history — and when I reached out to resolve it, the response was worse than the billing error itself.I contacted their manager, Dustin Richardson, multiple times by email, fully explaining the situation and asking for a refund and a written record of all charges under my name. Instead of helping, he avoided the issue entirely, gave me vague non-answers, and then went completely silent. It’s now obvious that Dustin is either unwilling or completely unfit to deal with legitimate customer issues.I gave them every opportunity to respond professionally. I waited. I followed up. I was ignored.I’ve now filed formal complaints with the Better Business Bureau, the California Department of Consumer Affairs, and the Federal Trade Commission. I’m also working with my bank to dispute every one of these charges.If you're a current or former LA Fitness member, I strongly suggest you:Check your billing history for duplicate or unauthorized chargesNever trust that your account is properly canceled or frozenUnderstand that management (specifically people like Dustin Richardson, in Santa Clarita) will not take accountability or help youThis company continues to profit off people who don’t even know they’re being charged — and they ignore you when you catch them. I’m sharing this so others don’t get burned like I did.

Date of experience: Jul 26, 2025