I returned two items to Laflore Paris within their return window, using their prepaid shipping labels and following all instructions. One package (the Chouchou) was marked "refused" by Laflore and sent back to me unopened. The other (a Bobobark) vanished into the system due to the low-cost, untracked return shipping method Laflore themselves chose. I then received multiple automated messages from them saying that the refund period had expired and would be cancelled.Despite doing everything right, I had to follow up multiple times over several weeks just to receive the refund I was owed. Their customer service was vague, evasive, and slow to respond with anything actionable. At one point they even told me to re-ship the Chouchou at my own expense, despite their initial package refusal and my having already paid for the original return label.At one point, they even sent me a gift card with a $0 balance, without explanation - only later claiming it was "sent by mistake". The fact that they sent me an empty gift card instead of issuing a proper refund says everything about how disorganized and dismissive this company is.They eventually refunded the full amount - but only after I threatened a chargeback, complaints to Canadian and French authorities, and sent detailed documentation multiple times. The burden should not be on the customer to chase down what's rightfully theirs.While I got my money back, I'm still incredibly disappointed in how Laflore handled this return. Their website claims "easy returns" and ethical practices, but my experience was stressful, slow, and professionally lacking. I do not plan to shop with them again - and I hope this helps other customers avoid going through the same ordeal.
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