I bought a model recently and used it no more than twice a week, but it has now stopped working. My initial email for assistance was answered quickly, which gave me hope. However, since I didn't buy it directly from the website, they said they needed to consult their senior customer service team. So far, I've heard nothing. I sent a follow-up email and still received no response. For a dryer that is hardly used and less than two years old to fail is concerning. It looks like I'll need to purchase another one, as I don't see this being resolved. *update response* Thank you for reaching out. The company provides a limited warranty for all products. However, for purchases not made directly, we recommend contacting the respective retailers for refunds or service. For detailed information on our policies, please visit our return and warranty policies. Since your purchase was made through a local retailer, we suggest reaching out to them directly for assistance. We appreciate your understanding and are here to help with any further queries. *The lesson I learned is that even though the guides indicate a two-year guarantee, it's only applicable for direct purchases.*
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Laifen was established in 2019 in by Hongxin Ye, a creative geek and his team of passionate developers, inspired by the idea that a well-developed motor could improve the performance of an appliance significantly.
With the endeavor over 2 years, Laifen has finally equipped the technology of 110000 rpm motor, and integrated it into an outstanding high speed hair dryer, balancing perfect user experience with an economical price. We believes that with the efforts of Laifen, our users could enjoy daily life with higher efficiency, more convenience, while still affordable.
In addition to hair dryer, Laifen has devoted herself into the popularization of high technology, bringing more enjoyments to consumers. See more
