There’s many companies that could learn from Laithwaites; in my opinion, they set the standard for customer service, and it’s a gold standard! An excellent range of wines that we’ve been delighted with and great delivery to the door. On the odd couple of occasions I have had cause to call for help or advice, I have spoken with a friendly, professional and knowledgeable, customer focused team member. 10/10! Keep up the good work.
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At Laithwaites, wine isn’t just what we do – it’s who we are. For over 50 years, we’ve been a family-run wine merchant, partnering with like-minded, family-owned wineries across the globe. We’re winemakers ourselves too, with our own cellars in Australia, France and the UK – where we craft award-winning English Sparkling Wine. Every year, we taste over 40,000 wines and pick just the top 800 or so to share with our customers. We were early champions of now-iconic styles like Marlborough Sauvignon and rich southern Italian reds, always on the lookout for what’s next. Add to that our legendary service, no-quibble guarantee, and 300,000 happy customers – and you’ve every reason to give Laithwaites a try.
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