Review Time
Love Laithwaites for excellent wines and great delivery experience (leaving in my caravan as I am out most days)
Cabalie (all 3 varieties Red, White and Rose) together with 3 Red variants for excellent smooth wine along with the spectacular Gooseberry Bush…….
Without Laithwaites (introduced by my Father who is 90) I would not have tasted the excellent alternative wines to the high street so keep them coming
Delivery was quicker than expected - well done Yodel.
Wines mostly well known to me and expect the new ones to be up to your usual quality. Service and quality is always good as expected - very pleased with my choice.
Consistent performance and quality delivery over many years, particularly from Laithwaite's agents who provide clear and 'customer specific' information and advice. Great value too so I've no need to go anywhere else.
I want to convey my gratitude for how the situation was handled. Even with a small oversight, everything was resolved in a completely satisfactory manner, and the seller demonstrated a high level of professionalism. I especially appreciate the quick responses, dependability, and the pleasant surprise that came from the seller’s customer service approach.
I ordered wine for delivery on December 23 and was assured multiple times that it would arrive, but it never did. This caused significant disruption to our Christmas celebration, and I received very little information or any form of apology.
I must mention that our wine advisor is fantastic. He possesses great knowledge and provides superb recommendations. Although I couldn't talk to him directly as I was away, I emailed a picture of the wine we needed. He took care of everything for us. Thank you! 🍷
I've ordered multiple boxes over the years and have always enjoyed the wines. The ordering process is straightforward and the delivery is prompt. The only issue we've encountered is with the delivery drivers, who sometimes overlook road signs or instructions.
The ordering service is acceptable, but the delivery choices are highly disappointing. The delivery team left heavy boxes next to the bin just inside the side gate instead of placing them at the front porch, as indicated in their delivery email. Despite leaving the gates open for easier access to the front door, the service was inadequate. Both my spouse and I are retired, and lifting heavy items is challenging for us. If this level of service persists with our next order, we will reconsider any future purchases.
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At Laithwaites, wine isn’t just what we do – it’s who we are. For over 50 years, we’ve been a family-run wine merchant, partnering with like-minded, family-owned wineries across the globe. We’re winemakers ourselves too, with our own cellars in Australia, France and the UK – where we craft award-winning English Sparkling Wine. Every year, we taste over 40,000 wines and pick just the top 800 or so to share with our customers. We were early champions of now-iconic styles like Marlborough Sauvignon and rich southern Italian reds, always on the lookout for what’s next. Add to that our legendary service, no-quibble guarantee, and 300,000 happy customers – and you’ve every reason to give Laithwaites a try.
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