I saw a cute crewneck on social media and was excited to order it. The statement was bold, and the color was unique. I noted the disclaimer that orders take 7 to 14 days to process before receiving a tracking number. However, this was not my experience. It took over a month to receive a tracking number, and when I finally did, it was useless—no updates or movement. I received an email saying my package was delivered on March 25, but I didn't actually receive it until March 28. I understand that shipping delays happen, but the service's communication and customer service were terrible from the start. If they want to manage customer expectations, they need to be honest and transparent. When I reached out after waiting a month, they falsely claimed my order was processed. I didn’t see any movement until I demanded an update. Additionally, there was no mailing address listed, making it difficult to file a complaint, which seems intentional. They also disabled comments on social media, indicating they are aware of recurring issues and are hiding them. I contacted the Better Business Bureau for guidance on how to proceed without an address. I’m sharing my experience widely because this business seems to be avoiding accountability. The sweatshirt is cute, but the quality isn’t great. If they had handled their business properly, I would have recommended them, but due to the poor customer experience, I cannot in good conscience do so. Save yourself the trouble and shop elsewhere.
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