These shoes are brilliant the issue is customer service. I have warrantied one pair due to a creaking heel pad (there was a failure in the sole) but I have just had to send them off again. This means I have gone 3 weeks without my shoes just to be told that the thing that was warrantied before does not apply in this case. Lake writes that it warrants “its products to be free from defects in workmanship and materials” for 2 years. The warranty person at my local dealer was brilliant, but lake themselves have refused to replace the shoes because apparently it is standard wear and tear for a screw to be so poorly fitted that it abrades the carbon. I’m very unhappy and feel particularly hard done by given all I want is for the shoes to work as expected without terrible noises. Really ruined the last couple of weeks and particularly the last few days whilst I tried to explain the unreasonableness of this.
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