Shoes, product itself? Perfect. However the issue starts when you're right between two sizes and have to send one pair back. Because then you have to pay for the return shipment (20€ DHL) and you actually can not ship it the way you received it. The shoe box is wrapped in plastic which is not allowed to send as regular cargo from DHL. If you want to send it with the Plastic around the box, it's an additional 30€ for shipment because you're shipping it as a "private" person, not as a return shipment from Lake where business rules would allow you to do so. So you either can not pack it the same way you received it OR you pay 50€ for sending it back. For a premium company that sells shoes that are highly individual and need to fit perfectly, this is just unnecessary pain for anyone who doesn't get the right size the first time. So I'd highly ask you to overthink these practices and maybe change them. Give us an option to return the product if you already buy them from the official website. For the future I'd probably order them from a reseller. They usually have a better return handling.
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