I had a very disappointing experience with this lender. I was repeatedly contacted by their representative and pressured into proceeding with a mortgage refinance offer that I did not initially seek out. Despite my hesitation, I was assured that paying the appraisal fee was a necessary step to move forward.What they failed to disclose was that my application hadn’t even been fully underwritten—and ultimately, it was denied before the appraisal report was ever reviewed or used in the decision-making process. In other words, the fee I was pressured into paying served no real purpose.When I requested a refund, the company refused, citing boilerplate excuses rather than taking responsibility for what felt like a bait-and-switch tactic. This kind of misleading practice reflects a serious lack of transparency and customer respect. Be cautious if you’re considering working with them.
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