I’m sharing this to caution others against making the same mistake I did. Recently, I purchased an office desk set totaling $1,800 from this overseas company, which appeared legitimate and showcased beautiful products on their website. Unfortunately, the reality was very different.The items were delivered in three separate shipments, all containing the same order. Upon unboxing, it became immediately clear that the quality was extremely poor—nowhere near what was advertised online and also, two parts were damaged. When I lodged a complaint, the company responded quickly and initially agreed to accept the damage of the product. However, identifying the specific damaged parts proved nearly impossible, as there was no instruction manual or any guidance provided. After repeatedly requesting a manual, they eventually sent one—but it lacked essential information such as part numbers or box references, making it completely unhelpful.I requested a refund and asked the company to collect their products, explaining that without proper documentation, I was unable to verify or assemble the items correctly. As of now, I am still in dispute with the company, seeking either the correct replacement parts or a refund.Due to the severity of this experience, I am considering filing a formal complaint with Australian authorities, as I believe this may be part of a broader scam.I strongly urge others NOT to purchase from this company or similar websites, particularly those based in or shipping from China without verified customer support or quality guarantees. If you’ve had a similar experience, please consider reporting it to the Australian police or your local consumer protection agency.Date 22/05/25
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