I spent $400 on boots for my son, and now the heels are coming loose. I was informed that the 60-day return policy means the boots should only be worn indoors? When we bought them, we specifically asked for options suitable for everyday use both inside and outside. Now we have to find a repair shop for the heels that are coming apart in a specific area. My son takes great care of his boots, treating them like treasures! This seems to be a manufacturing defect, yet I received little support from the service team. The customer service was far from the excellence promised.
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