Review Time
I spent $400 on boots for my son, and now the heels are coming loose. I was informed that the 60-day return policy means the boots should only be worn indoors? When we bought them, we specifically asked for options suitable for everyday use both inside and outside. Now we have to find a repair shop for the heels that are coming apart in a specific area. My son takes great care of his boots, treating them like treasures! This seems to be a manufacturing defect, yet I received little support from the service team. The customer service was far from the excellence promised.
I spent $400 on boots for my son, and now the heels are coming loose. I was told the 60-day return policy means the boots should only be worn indoors? When we purchased them, we specifically requested options suitable for daily use both inside and outside. Now we need to find a repair shop for the heels that are coming apart in a specific spot. My son takes excellent care of his boots, treating them like treasures! This appears to be a manufacturing defect, yet I received minimal support from the service team. The customer service was far from the excellence advertised.
I ordered 3 items dec5, thinking it was plenty of time to get here for Christmas. Emailed customer service 2 times no response, found out today Dec 22, that 2 items just shipped and 1 of the items is out of stock. Poor service and communication. People shop at Amazon because they know their parcels will arrive. Will not shop there again
When I make a purchase and the items say "in stock" at the time of payment, I expect all items to be shipped. As a Canadian company who constantly sends out emails with advertising, why is it taking more than 2 weeks to put an order together and then an additional week to create a shipping lable. I expect this customer service outside Canada. Yet all parcels from the UK have arrived with the entire order. Unacceptable!
When did Lammles start hiring immigrants that speak limited english and work for lesser pay? They present themselves as a family oriented Canadian business. There are many young Canadians looking for employment that cannot find employment due to the above noted factors. Be better
My family and I were shopping at the Lammles in Strathmore. Natalie and Hazel were awesome. They were great fitting my son in new jeans. They knew exactly what jeans would fit his body shape so he no longer had a saggy jean butt. They also found a shirt to go with the jeans. We will definitely be back again. Thanks for the great customer service.
Went to buy a few items for a music festival this weekend. I found a dress Iiked but it had been worn and smelled of BO. I asked for a discount as I would have to have it dry cleaned. The girl who helped me, Riley, said no discount as it just “smells a little bit”. I asked her if she would wear it and she said you should wash everything before wearing. I used to think Lammle’s was a good company. I realize losing my business (a few purchases a year) won’t hurt them. But I will tell others about my experience.
I bought a pair of Muck boots in September, 2024 and in February, 2025 they had spilt on the back of one boot. I knew Lammles only had a 30 day return policy and I didn't have my receipt anymore but I emailed them with pictures and was able to prove on my bank statement that I bought them at the Spruce Grove store. They answered me within 24 hours and exchanged my boots for me a day later! They were able to email me my receipt also. I thought I would have to deal with Muck boots directly. I am so very happy and received excellent customer service.
(If I could rate it 3.5 I would) good store, lots of different styles of boots however what eve is on the shelf in your size is what u get. They dont have an inventory like they do at other shoe stores which makes it hard to find a pair u love but I guess that kinda makes sense since they also sell other stuff. One of the guys there was kind enough to see if he could order a pair elsewhere since the pair they had thre was to small, however I decided to buy the ones that already fit. I do love the boots and they're great quality however they were $250 in store and only $150 on the brand's online store. I understand they gotta make money but that to me is alot and honestly kind of a rip off. If I had of known I would have just ordered them online. Overall it's a good store with plenty of styles, they're just exspensive and only have the boots in so many sizes :)
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