I ordered a bulb. It arrived in a large box with no internal padding, and potentially as a result of this the bulb appeared to be faulty.They quicky agreed to send a replacement, which arrived today, totally shattered in a very soft box which had no chance of standing up to transit. Tiny shards of glass were falling out. It's baffling to me that they would send a replacement out in much worse packaging.Their response to my complaint was that they could send a replacement but that they couldn't guarantee better packaging as the process is "automated." I asked for a refund, and said that I hoped that they'd take my feedback about packaging on board. A packaging process that is set up to fail from the very start (sending a glass bulb in a soft box!) is useless and only wastes customers' time.Another thing to note is the .co.uk domain leads you to think you're ordering from the UK, but items come from mainland Europe, so delivery is a little slower than you might expect.I would not recommend this company to anyone since they get the basics so wrong even when they're trying to put something right.
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Lampandlight is the destination for atmospheric and affordable lighting that perfectly matches your needs and taste. Since our start in 2007, we have grown into a market leader in the Netherlands, Belgium, and Germany, and we operate in 36 countries worldwide. Our wide range includes more than 4000 products, ensuring you'll find the perfect lighting solution for every space.
At lampandlight, customer satisfaction is our priority. Our knowledgeable staff provides professional advice, both online and in our stores across the Netherlands, Belgium, Spain, and Poland. We understand the importance of payment convenience, which is why we offer various flexible payment methods.
Whether you're looking for subtle ambient lighting for home or functional lighting for the office, lampandlight is ready to meet all your lighting needs. Discover our range today and let us help you create the perfect atmosphere.See more
