lampsmodern.co.uk

2.5
2.5 Based on 61 reviews

...

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Consumer
Ordered some outdoor lights

Ordered some outdoor lights. Design flaw in that the grub screws to create the light seal to ensure waterproof were way too small. On top of this they were impossible screw into place due to size and position so close to the wall I was fixing them too. Package all back up contacted them to return the goods. Had pretty quick reply giving me the option to keep the lights (even though they were useless) in return for a 10% refund. I declined and asked for instructions to return the goods. They have since went quiet and not replying to the two emails I have sent asking for the return instructions. I paid £115 for these and they have literally no use due to poor design. PLEASE ANYONE DO NOT USE THIS COMPANY TO PURCHASE ANY OF THEIR PRODUCTS AS IF YOU ENCOUNTER A PROBLEM LIKE I HAVE YOU WILL NOT GET A REFUND.

1
Date of experience: Nov 03, 2025

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