I received my order missing two essential components, making it impossible to install the pendant light. After spending £184, I’m left with a product I can’t use. I’ve reached out twice via email and attempted to call, but have received no response. Interestingly, when I previously contacted them for tracking details, they replied the same day - so it’s clear I’m now being ignored. If I don’t hear back within two working days, I’ll be reporting this to Trading Standards. As much as their products are visually appealing, the lack of customer support and accountability makes the experience incredibly frustrating. I would not recommend this company to friends or family. It’s simply not worth the stress of wondering whether you’ll get a refund or a replacement.
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