I ordered 6 glass ceiling lamp shades on 2 nd October 2025 which came to nearly £200, when I got them they were not the right size for the room. I sent a request to return the items, I was sent a form to complete indicating the reason for the return. I completed and returned the form the 19th, but had no response. I sent another query on the 23rd, to which they responded I should try and find another use for them. Their website says refunds are permitted, however, in reality this is not possible. Do not use this company, there is absolutely no after sales service!I have now had a reply saying they should have replied sooner, requesting my response in a form regarding the reason for the refund. I have filled in that form twice, with no further action being taken!
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