We've had problems from the very beginning to the very end. We were promised to have the works done immediately, only for the works to be delayed by 3 months. The contractors who were supposed to do the job rang in sick twice in a row, which meant that the works were delayed even further and the company did not take any responsibility nor did they apologise for the inconvenience caused. We've had lintels installed and we were advised that the works would be external only, which was a lie as we ended up with a hole in our wall and a lot of plasterwork removed as a result. The glass panels for our door were manufactured to wrong sizes; we were promised the contractors would return within 24h with the correct sized panels but they only returned 48h later, which is unacceptable considering our front door was only put in situ temporarily. We were also made to believe that the window cills were included within the quote, which apparently they weren't in the end. The contractors did not provide any form of flooring covering at all.Customer service is shocking and truly doesn't exist, as no one wants to take any accountability for the wrongdoings on the company's part. You have to constantly chase them if you want to receive some kind of answers and it takes 10 working days for a manager to respond to an email! I would never never recommend this company to anyone!
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Lancashire Double Glazing maintain the same values today as they did when they first started over 30 years ago.
Now based in Preston and covering the whole north west. Lancashire Double Glazing is today one of, or if not the largest home improvement companies, with over 1 million frames manufactured and installed to over 225,000 customers.
With 225,000 guarantees issued it’s no exaggeration to say that we are probably a household name across the north west with the popularity of our windows, doors, porches and conservatories.See more
