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This is the third time we have used this company but after this fitment we won’t be using them again, we had a front door fitted in Irish oak and when you stand away from the door it looks like a kick panel as been fitted to the door at the bottom look awful.
We contacted them which it took nearly 3 weeks to come back with a scientific reason why the door is different colour at the bottom, we were never told this at the part we’re we were parting with out money that it could look like this, never use them again
Also the door was draughty I had to wait a week for someone to come and have a look, so I adjusted it myself , very poor customer service for a repeat customer
Recently had a new front door fitted at home. From first initial contact to installation, the service received was brilliant. Bill and the team were fantastic, honest and reliable and we are very happy with the end product. Highly recommended this company.
We've had problems from the very beginning to the very end. We were promised to have the works done immediately, only for the works to be delayed by 3 months. The contractors who were supposed to do the job rang in sick twice in a row, which meant that the works were delayed even further and the company did not take any responsibility nor did they apologise for the inconvenience caused. We've had lintels installed and we were advised that the works would be external only, which was a lie as we ended up with a hole in our wall and a lot of plasterwork removed as a result. The glass panels for our door were manufactured to wrong sizes; we were promised the contractors would return within 24h with the correct sized panels but they only returned 48h later, which is unacceptable considering our front door was only put in situ temporarily. We were also made to believe that the window cills were included within the quote, which apparently they weren't in the end. The contractors did not provide any form of flooring covering at all.Customer service is shocking and truly doesn't exist, as no one wants to take any accountability for the wrongdoings on the company's part. You have to constantly chase them if you want to receive some kind of answers and it takes 10 working days for a manager to respond to an email! I would never never recommend this company to anyone!
Had a new front door and side panel fitted in beck brown (black) and couldn't be happier with it. The whole service from initial point of sale with Owen, to the surveyor, and finally Harry the fitter was fantastic. We're very happy with the product and service and are now planning to use them for our windows too.
Good afternoon.i recently had thermal roof panels fitted on my conservatory roof and i want to say i am very pleased with the work done the lads that came where very good at what they did.everybody that as seen them commented how good a job was done it has totally transformed the room,gavin & dave did a brilliant job nothing too much trouble for them they are credit to your company.a gratefull client.philip kemp.
This is the third time we have used this company but after this fitment we won’t be using them again, we had a front door fitted in Irish oak and when you stand away from the door it looks like a kick panel as been fitted to the door at the bottom look awful.We contacted them which it took nearly 3 weeks to come back with a scientific reason why the door is different colour at the bottom, we were never told this at the part we’re we were parting with out money that it could look like this, never use them againAlso the door was draughty I had to wait a week for someone to come and have a look, so I adjusted it myself , very poor customer service for a repeat customer
We recently employed Lancashire Double Glazing to fit a bay window, bedroom window, 2 cover boards and a new front door. The work was carried out in one and a half days. After completion of the work and on closer inspection we were stunned to see the complete mess the fitters had left our new windows in. Parts of the bay window missing. The cover board in the bedroom not fitted at all. Sealant spread over the new frames and the cover boards ends not fitted. a gap at the top of the window frame.Following a phone call of complaint a staff member came out to inspect the work. We requested that they send different fitters to make good the original work. Our wishes were ignored and the same fitters arrived back. We didn't let them in and again requested different fitters. No such luck. LDG were insistent on sending the same fitters. It took them as long to put right all the mess as it did to fit the window and door originally. It took another visit, this time by the installation manager to finally finish the windows as sealant had been missed, letting in a draft. All the work has now been rectified. We will never recommend LDG to anyone. We felt totally ignored concerning our wishes. I have posted this review along with photos on Google review. As for their promise to look into it I'm still waiting. Not holding my breath,
The service, quality of the products is of high standard. I love my new front door and I can tell it has been made to a high standard. John and his apprentice who installed my windows and door were lovely and did a really good job. Would definitely recommend and use again in the future.
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Lancashire Double Glazing maintain the same values today as they did when they first started over 30 years ago.
Now based in Preston and covering the whole north west. Lancashire Double Glazing is today one of, or if not the largest home improvement companies, with over 1 million frames manufactured and installed to over 225,000 customers.
With 225,000 guarantees issued it’s no exaggeration to say that we are probably a household name across the north west with the popularity of our windows, doors, porches and conservatories.See more
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