Had our whole house glazed by this company 4 years ago. Numerous snagging problems in first 12 months, difficult to get after-sales service. Four years later a window measuring 2m x 1.5m broke, from the inside with no apparent cause. LDG diagnosed from photos only - no site visit - "spontaneous fragmentation" and it's not covered by warranty! After a battle they agreed to replace at cost. Few days after they phone me at work demanding payment of the invoice they sent me - just one problem, no invoice sent! Installations Manager comes to measure glass and is asked about "spontaneous fragmentation" - he then says not possible to determine it's that until the unit is taken out. Ludicrous circular argument ensues. Eventually date agreed for fitting - they don't show up and think it's perfectly ok to rearrange for another date regardless of loss of earnings (I'm self-employed). I cannot begin to say how much I regret choosing this company to undertake our £40k job. I also question the value of a warranty - it seems reasonable to me that the buyer would expect glass not to spontaneously shatter and the manufacturer to make the buyer aware that this can happen and if it does then it would not be covered by warranty.UPDATE 24/10/2024 3 guys came out to replace the unit and did an excellent job on a very difficult task. The unit is huge and it was a real struggle for them to get it out especially as it had broken like a car windscreen (a million small pieces). They managed and with no further damage or mess.Interestingly, I have now had two requests from LDG to remove this review - I invite the reader to draw their own conclusions from that.
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Lancashire Double Glazing maintain the same values today as they did when they first started over 30 years ago.
Now based in Preston and covering the whole north west. Lancashire Double Glazing is today one of, or if not the largest home improvement companies, with over 1 million frames manufactured and installed to over 225,000 customers.
With 225,000 guarantees issued it’s no exaggeration to say that we are probably a household name across the north west with the popularity of our windows, doors, porches and conservatories.See more
